2018 X-Mas Surprise Package Dissapointment

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Malifor22
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2018 X-Mas Surprise Package Dissapointment

Unread post by Malifor22 »

EDIT: Just wanted to let you all know that my replacement Grab Bag arrived today. 4 books all from wish list, + RAW Preview Edition of Titan Robotics! Thanks to Kevin and Kathy for coming through for me.

Hey All,

Has anyone else ever ordered a surprise package and not received anything from your list?

I supplied a special want (Rifts Ultimate HC), a list of 20 other books I want (19 RIFTS, and Dead Reign), and added that I was keen to try Beyond the Supernatural.

I received 4 books: 2 RIFTS book not on my list, RIFTS Machinations Graphical Novel/Sourcebook, and Splicers I am legion.

I figured this must be a mistake, and I have been sent someone elses box.

I had my box sent to family in America as I was just visiting and submitted a couple of customer service tickets from my iPad whilst there but didn't receive any reply. I'm not sure if I should have received an email acknowledgement immediately or not? I'm home now in Australia and I'm about to try submitting a new ticket from my PC.

Cheers,
Malifor22
Last edited by Malifor22 on Tue Apr 09, 2019 9:51 pm, edited 1 time in total.
Malifor22
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Posts: 4
Joined: Thu Dec 13, 2018 6:46 pm
Location: Australia

Re: 2018 X-Mas Surprise Package Dissapointment

Unread post by Malifor22 »

Hi Alex,

I Haven't heard from you since late December, can you or someone else from Palladium please get back to me?

Thanks,

Jeremy.

AlexM wrote:I'm sorry to hear this and would like to help. Please send me a PM with your order number and address and I'll look into it. It may take a little time as we are in the middle of the Christmas rush.


Best,
Alex Marciniszyn
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NMI
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Re: 2018 X-Mas Surprise Package Dissapointment

Unread post by NMI »

I would suggest calling the office.
Malifor22 wrote:Hi Alex,

I Haven't heard from you since late December, can you or someone else from Palladium please get back to me?

Thanks,

Jeremy.

AlexM wrote:I'm sorry to hear this and would like to help. Please send me a PM with your order number and address and I'll look into it. It may take a little time as we are in the middle of the Christmas rush.


Best,
Alex Marciniszyn
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Malifor22
D-Bee
Posts: 4
Joined: Thu Dec 13, 2018 6:46 pm
Location: Australia

Re: 2018 X-Mas Surprise Package Dissapointment

Unread post by Malifor22 »

NMI wrote:I would suggest calling the office.


Thanks NMI, I have contacted the office via the web contact form since posting the above. Kevin and Kathy have gotten back to me and confirmed that yes I did recieve the wrong box. They let me know what I should have received and have now posted the correct box to me, with a little something extra to say sorry for the length of time its taken. They were both genuinely sorry it had taken so long.

I'm now eagerly awaiting the arrival of my grab bag!

Jeremy
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Alpha 11
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Re: 2018 X-Mas Surprise Package Dissapointment

Unread post by Alpha 11 »

Nice to see a happy ending!
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