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Unread postPosted: Thu Dec 13, 2018 7:01 pm
  

D-Bee

Joined: Thu Dec 13, 2018 6:46 pm
Posts: 4
Location: Australia
EDIT: Just wanted to let you all know that my replacement Grab Bag arrived today. 4 books all from wish list, + RAW Preview Edition of Titan Robotics! Thanks to Kevin and Kathy for coming through for me.

Hey All,

Has anyone else ever ordered a surprise package and not received anything from your list?

I supplied a special want (Rifts Ultimate HC), a list of 20 other books I want (19 RIFTS, and Dead Reign), and added that I was keen to try Beyond the Supernatural.

I received 4 books: 2 RIFTS book not on my list, RIFTS Machinations Graphical Novel/Sourcebook, and Splicers I am legion.

I figured this must be a mistake, and I have been sent someone elses box.

I had my box sent to family in America as I was just visiting and submitted a couple of customer service tickets from my iPad whilst there but didn't receive any reply. I'm not sure if I should have received an email acknowledgement immediately or not? I'm home now in Australia and I'm about to try submitting a new ticket from my PC.

Cheers,
Malifor22


Last edited by Malifor22 on Tue Apr 09, 2019 9:51 pm, edited 1 time in total.

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Unread postPosted: Mon Dec 17, 2018 2:36 pm
  

Palladium Books® Staff

Joined: Tue May 18, 2004 2:04 pm
Posts: 1934
I'm sorry to hear this and would like to help. Please send me a PM with your order number and address and I'll look into it. It may take a little time as we are in the middle of the Christmas rush.


Best,
Alex Marciniszyn


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Unread postPosted: Sun Mar 24, 2019 9:56 am
  

D-Bee

Joined: Thu Dec 13, 2018 6:46 pm
Posts: 4
Location: Australia
Hi Alex,

I Haven't heard from you since late December, can you or someone else from Palladium please get back to me?

Thanks,

Jeremy.

AlexM wrote:
I'm sorry to hear this and would like to help. Please send me a PM with your order number and address and I'll look into it. It may take a little time as we are in the middle of the Christmas rush.


Best,
Alex Marciniszyn


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Unread postPosted: Sun Mar 31, 2019 1:19 pm
  

User avatar
OLD ONE

Joined: Fri Nov 03, 2000 2:01 am
Posts: 7692
Location: Indianapolis
Comment: PROUDLY Not a member of the "Cabal of 24"
I would suggest calling the office.
Malifor22 wrote:
Hi Alex,

I Haven't heard from you since late December, can you or someone else from Palladium please get back to me?

Thanks,

Jeremy.

AlexM wrote:
I'm sorry to hear this and would like to help. Please send me a PM with your order number and address and I'll look into it. It may take a little time as we are in the middle of the Christmas rush.


Best,
Alex Marciniszyn

_________________
"Freedom is the recognition that no single person, no single authority or government has a monopoly on the truth, but that every individual life is infinitely precious, that every one of us put on this world has been put there for a reason and has something to offer."
Megaversal Ambassador Coordinator
Palladium Books 2015 Robotech RPG Tactics Tournament Rules


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Unread postPosted: Sun Mar 31, 2019 5:36 pm
  

D-Bee

Joined: Thu Dec 13, 2018 6:46 pm
Posts: 4
Location: Australia
NMI wrote:
I would suggest calling the office.


Thanks NMI, I have contacted the office via the web contact form since posting the above. Kevin and Kathy have gotten back to me and confirmed that yes I did recieve the wrong box. They let me know what I should have received and have now posted the correct box to me, with a little something extra to say sorry for the length of time its taken. They were both genuinely sorry it had taken so long.

I'm now eagerly awaiting the arrival of my grab bag!

Jeremy


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Unread postPosted: Mon Apr 01, 2019 9:22 pm
  

User avatar
Palladin

Joined: Wed Apr 20, 2005 4:14 pm
Posts: 9200
Location: Northwood, ND
Nice to see a happy ending!


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