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Unread postPosted: Thu Dec 13, 2018 7:01 pm
  

D-Bee

Joined: Thu Dec 13, 2018 6:46 pm
Posts: 1
Location: Australia
Hey All,

Has anyone else ever ordered a surprise package and not received anything from your list?

I supplied a special want (Rifts Ultimate HC), a list of 20 other books I want (19 RIFTS, and Dead Reign), and added that I was keen to try Beyond the Supernatural.

I received 4 books: 2 RIFTS book not on my list, RIFTS Machinations Graphical Novel/Sourcebook, and Splicers I am legion.

I figured this must be a mistake, and I have been sent someone elses box.

I had my box sent to family in America as I was just visiting and submitted a couple of customer service tickets from my iPad whilst there but didn't receive any reply. I'm not sure if I should have received an email acknowledgement immediately or not? I'm home now in Australia and I'm about to try submitting a new ticket from my PC.

Cheers,
Malifor22


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Unread postPosted: Mon Dec 17, 2018 2:36 pm
  

Palladium Books® Staff

Joined: Tue May 18, 2004 2:04 pm
Posts: 2162
I'm sorry to hear this and would like to help. Please send me a PM with your order number and address and I'll look into it. It may take a little time as we are in the middle of the Christmas rush.


Best,
Alex Marciniszyn


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